Privacy Policy

Last updated: July 29, 2026

This Privacy Policy describes how aura-hollow collects, uses, and protects your personal information when you use our website and services.

Information we collect

We collect information that you provide directly to us when you:

• Request a property assessment or consultation
• Submit an inquiry through our contact forms
• Communicate with us via email
• Schedule an installation or service appointment

The types of personal information we may collect include:

• Name and contact details
• Property address and location information
• Email address
• Energy consumption patterns (when provided for assessment purposes)
• Communication preferences

How we use your information

We use the information we collect to:

• Provide and deliver the services you request
• Conduct property assessments and prepare installation proposals
• Respond to your inquiries and communicate with you
• Schedule and coordinate installation appointments
• Improve our services and customer experience
• Send you updates about your installation or service requests
• Comply with legal obligations and industry regulations

Information sharing and disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With certified installation technicians who need access to property details to perform services
• With equipment suppliers when processing warranty claims or technical support requests
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our clients and the public

Data security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Installation records and related documentation are retained in accordance with Australian electrical safety regulations and warranty requirements.

Your rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Object to or restrict certain processing of your information
• Withdraw consent where we rely on consent as the legal basis for processing

To exercise these rights, please contact us at [email protected].

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: 127 Brisbane Street, Perth, Western Australia 6000, Australia